Product FAQ

The following are frequently asked questions regarding product usage. For a more in depth look at how to use the Ecco™ Personal Pocket GPS Locator, please download our user guide.

* For Calibration Instructions


If your Ecco has a white return button, please view this calibration video.
If your Ecco has a red return button, please view this calibration video.

Why is "Searching" completed quickly sometimes and takes longer other times?
Searching will be completed quickly when Ecco is activated from the Sleep mode. If Ecco is activated from the Off state, Searching may take up to 2 minutes to acquire a satellite signal.
What can be done when Ecco has difficulty finding a GPS Signal?
To ensure the most effective way for Ecco to search for a satellite signal, hold Ecco face up toward the open sky. Move away from tall buildings, trees or overhead obstructions.
Why does the arrow point toward metal buildings or power lines when my location is not in that direction?
The digital compass may be affected by large metal objects, such as buildings with metal, power lines, and steel bridges. Move away from these types of objects when using Ecco.
Why does the Red light (LED) blink and Ecco go to Sleep when I am navigating back to my location?
The Red light blinks when Ecco is not traveling in the general direction of the arrow and will go to Sleep after approximately 2 minutes. Press the power button and then the return button to continue your navigation. HINT: While going around an obstacle to get to your location, rotate Ecco in your hand so that the directional arrow points to the 12 o' clock position if you do not want it to go to Sleep.
How long does it take to charge the battery?
It takes 2 hours to fully charge the battery.
How long does the charge last?
The charge lasts 5 hours during active tracking or 8 days on standby.
How can I tell if the battery is low?
Ecco can detect a low-battery level (below a threshold of 25%). However, the low-battery icon appears on the LCD only during the Ready, Searching, or Return modes.
Why aren't Ecco's features accessible?
Ecco may need to be charged, or if fully charged, it may still be connected to the charging cable. None of Ecco's features are accessible if the charging cable is connected.
Why is the LCD directional arrow missing during the return?
Occasionally, the arrow may not display for a brief moment (for example, if you put Ecco in your purse or pocket while navigating; then pull it out). However, if the arrow does not appear after 1-2 minutes, Ecco needs to be calibrated.
When do I need to calibrate Ecco?
It is required for first-time use and, thereafter, whenever you take Ecco farther than 100 mi or 161 km. For calibration instructions, please view our calibration video.
Why is the calibration or unit change unsuccessful?
When instructed to "press and hold" a button, do so for at least 3 seconds; otherwise, Ecco reverts to the Ready mode with no changes made. For calibration instructions, please view our calibration video.
Does Ecco stay on while navigating?
Ecco remains on and active as long as it is acquiring GPS data to update the direction and distance information and you are moving more than 30 ft or 9 m every 5 minutes. If not, the LCD message No Movement appears and Ecco goes to Sleep.
Will Ecco remember the selected location if it goes to Sleep while navigating?
Yes. After you power it on to Ready mode, simply press return button and Ecco will resume the last course toward your selected location.
Can I delete a stored location?
The location remains in memory until it is replaced with a new locked position.
Why doesn't Ecco turn Off when I hold down the Power button?
You can turn Ecco Off only during the Searching mode or start-up. Incidentally, Ecco will time out to Off after 5 hours and 15 minutes in Sleep mode.
Why don't the distance and times exactly match the ones in the instructions?
The distance and times provided in the Ecco Instruction Guide are approximate measurements.
How do you change feet to meters or meters to feet?
When the unit displays the word "Ready", simply hold down the # 3 button until you see the message "Unit set to meters" or "Unit set to feet."
Why is there a USB connector?
The USB connector is used to plug in the power supply to recharge Ecco.
What kind of battery does Ecco have?
A lithium-ion rechargeable battery.
Where should I calibrate Ecco?
The best setting to calibrate Ecco, is outdoor in the open sky, away from metal buildings or objects, such as a car or bridge. Being indoors or around metal objects can influence the directional arrow because of the digital compass. For calibration instructions, please view our calibration video.
What else should I know about using Ecco?
Your Ecco must acquire GPS satellite signals to operate. If you are indoors, near tall buildings or trees, or in a parking garage, Ecco might not acquire signals. Go outside to an area free from tall obstructions to use Ecco.